WE think we're the BEST but don't take our word for it. Here's what our customers say about us:
Staff who actually know what they're talking about...Just a little note to say thank you for the quick and prompt service. Also for your friendly staff who actually know what they are talking about. It's a rare find in Arizona. I'll refer you and will use you again if the need arises. Thanks again.
- Roseanne DeRienzo, Phoenix, AZ
Quick Response and Flawless Delivery...I just wanted to say thank you for your help with my glass order and to tell you I appreciated you responding so quickly. Also, the delivery was flawless. Bobby, who is very nice, called prior to coming out and arrived when he said he would and brought the glass in carefully and quickly.
- Norma Rjoth, Phoenix, AZ
Excellent customer service from 2000 miles away...I live in Canada and was upset when I got a call that the patio window in my Phoenix home had been smashed. Who do you call? What do you do when you live 2000 miles away? I got lucky and called Mary with Best Glass. When I told her my predicament she was the voice of absolute "calm" and took care of every detail; and at a reasonable price I might add. Us Canadians are indeed polite, but do we ever appreciate service such as I received from Mary at Best Glass. I will be praising them to all of the folks I know who live in Phoenix. Oh, and I am a training facilitator for excellence in customer service and will be citing this story in my future classes. Way to go Best Glass! You're number 1 in my eyes.
- Ian Hope, Alberta, Canada
Helped me out of a jam...APPLAUSE to your crew who helped me out last Friday (before a holiday weekend) getting a new windshield installed after an accident Friday afternoon. The woman who first helped me on the phone was FABULOUS. She had someone out replacing my windshield in 90 minutes. The crew that came out was AMAZING! They were professional and did a great job on the install. You need to know that they were all incredible and really helped me out of a jam. You guys are AWESOME! Thanks.
- Mark Peters, Scottsdale, AZ
I always get fantastic service...I wanted to thank you for your continual excellent help and service. I recently brought in several small pictures and an unusual table top and once again received excellent service. You have replaced windows in my home, placed glass on my dining room table, fixed numerous paintings knocked over by my children and fixed table tops my cats continue to knock over. I don't have large orders for your business but I always get fantastic service. Thank you! I will recommend you at every opportunity.
- Amanda Reagan, Phoenix, AZ
This kind of spirited service is hard to find...Recently needed 2 car windows replaced and could not have received better service. They were quick to come to my employer's parking lot and to follow up on a minor problem the next day on the original repair. This 2nd visit involved a 50 mile round trip on their part, which they accomplished without complaining and with a smile! Very satisfied with this company. This kind of spirited service is hard to find these days.
- David Ornelas, Tucson, AZ
Guaranteed your work...Last week we had to have our windshield replaced on our Honda CRV. Our insurance company recommended Best Glass. A few days after you completed the job I noticed a little plastic cover missing that covers the bolt holding the molding on. I called your office and Mary was very friendly and professional. She said she would have Mike call me ASAP. He called within a few minutes and was at my house within an hour. He didn't point fingers in any way, just guaranteed that he would take care of it. He thought he might have to replace the whole molding. He said he would check it out and get back to me. Within half an hour he was back at my door with the brand new part, snapped it on the molding and was off again. What a nice guy!! I couldn't ask for better service. Thanks to all at Best Glass. Will definitely recommend you to all I know.
- Trena Kiel, Glendale, AZ
Extremely professional...I called in to obtain information on receiving a repair on two car power windows that no longer worked properly. I spoke with Mary in your auto glass division who advised me she would obtain the information for me and would call me back. And within THREE minutes, she did. She was extremely courteous and professional. I will be using Best Glass in the future and encouraging all others to do so. The A-PLUS rating with the BBB doesn't hurt either.
- Christoper Thomas, Phoenix, AZ
Quality work...We want to thank you for the quality work your company performed when replacing our failed window. You can't even tell anyone ever worked on the glass or frame! Both of your technicians that came to the house were very professional, pleasant, and did a great job. I would recommend your company to anyone that needs glass service for their home.
- Don Fitzsimmons, Peoria, AZ
Courteous and helpful...I just had your glazier install a mirror for me at my home and he was terrific. I have a lot of projects going on right now and so many of the people working for me have been anything but terrific. In fact, they've been mediocre at best. I really appreciated your employee. He was courteous and helpful and I wanted you to know.
- Peggy Ossalear, Phoenix, AZ
Professional and very polite...After having my car's door glass vandalized, I spoke with Mary and she was able to schedule the work for the same day. Miguel, the employee you sent out to do the job was fantastic, professional and very polite. He went the extra mile to clean out the broken glass from under the seats and on the seat itself. With an unfortunate accident, I wish to thank you for making this a pleasant experience. Thank you Best Glass.
- Karla Diaz, Glendale, AZ
On time and did a good job...Just had some work done by your company and wanted to let you know that the workmen you sent to my home were very polite and true gentlemen. They were on time and did a good job.
- Jim Branch, Phoenix, AZ
Best service I've had in 5 or 6 years...This was the best service I've had in 5 or 6 years, on anything! Your associate was very kind and knew his trade. He was very knowledgeable, he cleaned up afterwards, wiped my dash down and cleaned the windshield also. He did a great job! Thanks.
- Kenny Swiszez, Phoenix, AZ
Above and beyond...We just wanted you to know that we called to get the windshield on our 2007 Avalanche fixed today (2nd one in less than a month), and Mary went "above and beyond" to try to accommodate us! We really appreciated all her effort and thought you should know what an outstanding job she is doing.
- Jenice & Richard Marsden, Apache Junction
Made the process very pleasant...Your associate arrived early for the appointment, provided wonderful service and was very thorough. He is a pleasant individual and I really appreciate the excellent service your company provided. This being an unfortunate incident, your associate made the process very pleasant. Thank you.
- Kristi Echo, Phoenix, AZ
Helped me arrange everything...I had the back window of my car broken out and when I called, I talked to the nicest woman in your office who helped me arrange everything through my insurance company. The technician you sent out was polite and meticulous and I was blown away by his representation, enough so that I had to let you know. It says a lot about a company that is able to keep employees like that.
I've never decided to choose a glass company before, I just left it up to my insurance company, but I'm going to tell everybody about you all. As I look to do things like change out my shower doors and the like, I will absolutely remember you guys. Please feel free to use me as a reference.
- Myla Borrow, Phoenix, AZ
Gave me a sense of peace...Thank you for the immediate response by your glass tech, Vince. My house had just been broken into and I needed someone there as soon as possible to board up the window and make sure my house was secure. He took care of the window and then checked all my windows and screens making sure all was secure and giving me a sense of peace.
- LaVonne Simis, Phoenix, AZ
Professional and nice too...I want to thank the residential glass scheduler Rene and the technician Bodie for their kindness and professionalism. Getting people who know what they're doing is great but when they're nice too, you know it's a company you will use again!
- Joni Hamilton, Phoenix, AZ
My life could have changed in an instant...Less than thirty days after my windshield was replaced by Best Glass something I never thought would happen to me, occured. While driving home from the office I had a roll over accident. My Escalade was totaled but I didn't have a scratch. A few days later I remembered something I had seen on ABC's 20/20 show about a woman who had become a quadriplegic and eventually died after her vehicle had rolled over. Evidently the windshield was not installed properly and came out when the car rolled over allowing the roof to collapse and crush her spine.
It occurred to me that the same thing could have happened to me if it weren't for the care taken by Best Glass in installing my windshield. I shudder to think of how my life could have changed in an instant had my windshield come out. Thanks so much for looking out for me.
- Rita Steer, Paradise Valley, AZ
Wonderful job...I just wanted you to know that your technician did a wonderful job on my BMW. It was a pleasure doing business with you and Elayne was a joy to speak with on the phone.
- Marc Sabella, Phoenix, AZ